Customer Service Self-Management
Published on: 03/09/2024
Service Self-Management courses are “customer-facing” programs that build skills and behaviors for working with customers. These courses are designed for service professionals, sales representatives, and support staff. Our courses come in five sections, each with interactive Tutorials, interactive Application Activities, Knowledge checks, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviours. CLICK LINK ON THE PHOTO FOR COURSE CONTENT
Customer service cycle managementCustomer service training modulesCustomer service course optionsAccountability meetings for customer serviceGoal Action Planner (GAP)eLearning for customer servicePersonal coach for customer serviceFirst impressions in customer serviceBuilding rapport with customersCustomer questioning techniquesEffective listening skillsCreative problem-solving in customer serviceHandling difficult situations with customersCalming irate customersCustomer service follow-throughUpselling opportunities in customer serviceProject management for customer serviceImproving customer interactionsCustomer service best practicesManaging customer complaintsCustomer service communication skillsProfessional image in customer serviceTelephone skills for customer serviceBuilding trust in customer relationshipsRetaining customers for life