Sales Self-Management

Sales Self-Management

Course Format and Options:

The Sales Self-Management Curriculum consists of 12 Modules. Each Module (or course bundle) comprises 5 course topics.

• It is recommended to do the 12 Modules over a 12 month period, so that you have sufficient time to complete each module without putting yourself under pressure, plus the opportunity to apply the principles of each module and make them a habit.  For people who are fast learners or who have a bit more time, it is quite feasible to complete two modules per month.

• There is an Accountability Meeting with a personal Coach at the end of each module, to help you apply the principles to your specific situation and to assist you with a Goal Action Planner (GAP) if required.

• Personal choice and flexibility to suit individual needs: If you do not wish to do the entire curriculum, you may select individual modules and only register for those modules. Pricing is per module.

• Although it is not recommended, in the case of restricted budgets, you can choose to do the eLearning modules without the Accountability Meetings or the benefit of a personal Coach. However, you can choose to have the Accountability Meetings and the benefit of a personal Coach for selected Modules only, to suit your budget. This adds to the overall flexibility of the wonderful Chart Learning courses

1. PRODUCT KNOWLEDGE

        Product & Procedural Knowledge

        Competitive Knowledge

        Building Credibility

        Developing Expertise 

        Industry Trend Resource

2. CONTACT MANAGEMENT 

        Customer Relationship Management

        Sales Force Automation

        CRM Implementation

        Customer Experience Management

        Managing Customer Expectations

3. TIME MANAGEMENT 

        Effectiveness: Missions/Goals

        Efficiency: Organization/Paperwork

        Scheduling Smarts

        Finding Hidden Time

        Maximizing Productivity

4. RESPONSIBLE INITIATIVE 

         Personal Leadership

          Initiative for Responsible Results

          Achieving Results with Others

          Personal Accountability

          Overcoming Obstacles

5. COACHING/MENTORING 

         Getting the Right Help

         Mentoring Peers

         Coaching Peers

         Self-Coaching

         Giving and Receiving Feedback

6. CAREER DEVELOPMENT 

         Overcoming Workplace Barriers

         Assertiveness

        Meeting Skills

         Conflict Management

         Moving Up the Ladder

7. PROBLEM-SOLVING 

         Early Problem Recognition

         Creative Problem-Solving

         Defining Problems Accurately

         Confident Decision-Making

         Crisis Resolution

8. ETHICS

         Introduction to Ethics

         Employee Ethical Responsibilities

         Ethical Dilemma Decision-Making

         Ethical Problem-Solving

         Leading Ethical Conduct

9. STRESS MANAGEMENT

         Stress for Success

        Stress Management Techniques

        Resiliency

        Balancing Home and Career

        Preventing Job Burnout

10. REWARDS/RECOGNITION 

         Giving Rewards and Recognition

         Self-Appreciation

         Appreciative Inquiry

         Customer Appreciation

         Empowered Compliments

11. CRITICAL THINKING

         Introduction to Critical Thinking

         Managing Deception and Fallacies

         Persuasive Arguments

         Checklists for Rational Decisions

         Optimal Understanding: Explanations 

12. PROJECT MANAGEMENT

         Intro to Project Management

         Project Definition

         Project Planning

         Project Implementation 

         Project Closure