Les Wiggill

Leadership Development

Les Wiggill

Published on: 03/09/2024

These courses are designed for executives, managers, supervisors, and emerging employees who want to become more effective at leading themselves and others. Our leadership development curriculum has 13 modules, and every module has five course topic sections, each with interactive tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviours. CLICK LINK ON THE PHOTO FOR COURSE CONTENT

Leadership training curriculumTime management for leadersProject management in leadershipChange management strategiesCoaching and mentoring in leadershipLeadership expertise and employee retentionCareer development for leadersLeadership problem-solving skillsDeveloping emotional intelligence in leadersInfluence techniques for leadersEthical leadership practicesCritical thinking in leadershipResponsible initiative in leadershipRewards and recognition in leadershipLeadership skills developmentEffective leadership trainingLeadership accountability meetingsLeadership goal action planningFlexibility in leadership trainingLeadership development modulesLeadership communication during changeLeading with emotional intelligenceBuilding leadership credibilityEthical dilemma decision-makingLeadership influence and power

Sales Cycle-Management

Les Wiggill

Published on: 03/09/2024

Sales Cycle-Management courses are “customer-facing” programs that build skills and behaviours for working with customers. These courses are designed for sales representatives, IT professionals, and support staff. Our courses come in five sections, each with interactive Tutorials, interactive Application Activities, game quizzes, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviours. CLICK LINK ON THE PHOTO FOR COURSE CONTENT

Customer feedback in salesConfidence in sales situationsWin-win negotiation strategiesSales presentation preparationSales objection resolutionStrategic referral techniquesNetworking for sales successPreventing buyer’s remorseUpselling in salesSales qualification processSales funnel managementBuilding customer referralsSales follow-through strategiesClosing sales dealsHandling sales objectionsNegotiation skills for salesSales influence techniquesPersuasive sales presentationsAuthentic listening in salesEffective sales questioningBuilding customer rapportQualifying sales leadsProspecting techniquesSales training curriculumSales cycle management

Customer Service Cycle-Management

Les Wiggill

Published on: 03/09/2024

Service Cycle-Management courses are “customer-facing” programs that build skills and behaviours for working with customers. These courses are designed for service professionals, sales representatives, and support staff. Our courses come in five sections, each with interactive Tutorials, interactive Application Activities, Knowledge checks, and final exams. You’ll have all the tools necessary to transfer knowledge into immediate actionable behaviours. CLICK LINK ON THE PHOTO FOR COURSE CONTENT

Customer service self-managementCustomer service training modulesProduct and procedure knowledgeTime management in customer serviceService effectiveness strategiesCoaching and mentoring in customer serviceManaging customer expectationsPersonal leadership in customer serviceResponsible initiative for customer serviceService attitude and integrityStress management for customer serviceResiliency in customer service rolesRewards and recognition in customer serviceCustomer appreciation techniquesCritical thinking in customer serviceService productivity maximizationBalancing home and career in customer servicePreventing job burnout in customer serviceBuilding credibility in customer serviceManaging deception and fallacies in serviceRational decision-making in customer serviceCustomer service resiliency techniquesEmpowering customer service teamsPersonal accountability in customer serviceMentoring peers in customer service

Sales Self-Management

Les Wiggill

Published on: 03/09/2024

Sales Self-Management courses are “customer-facing” programs that build skills and behaviours for working with customers. These courses are designed for sales representatives, IT professionals, and support staff. CLICK LINK ON THE PHOTO FOR COURSE CONTENT

Sales self-managementSales training curriculumProduct knowledge for salesCustomer relationship management (CRM)Time management for sales professionalsPersonal leadership in salesCoaching and mentoring in salesCareer development in salesSales problem-solving techniquesEthics in salesStress management for salespeopleSales rewards and recognitionCritical thinking for salesProject management in salesSales effectiveness strategiesSales force automationCustomer experience managementSelf-coaching for sales successConflict management in salesResiliency in salesEmpowering sales teamsBalancing home and sales careerOvercoming workplace barriers in salesSales productivity maximizationEthical decision-making in sales